Resident Experience

What to Expect When Service Is Scheduled

TrueFix360 may complete maintenance requested by a property manager or owner. This page explains the appointment — not your lease.

01

Before your appointment

  • Confirm you can be available during the service window, or arrange approved access.
  • Provide gate, parking, or entry details if they were not already shared.
  • Secure pets.
  • Clear the work area when practical so the technician can reach the issue safely.

02

During service

  • The technician should arrive in the communicated window when possible and identify the purpose of the visit.
  • Work should stay in the requested area unless a safety issue requires otherwise.
  • Photos or notes may be taken to document the condition and completion of the work.
  • Ask questions about the immediate work. Lease or rent questions belong with your property contact.

03

After service

  • Confirm the original issue was addressed as scoped.
  • Report unresolved issues through the property manager or owner who requested the work.
  • If you were given a TrueFix360 contact for that appointment, you may use it as well.

Resident FAQ

Questions about an upcoming visit?

Contact Resident SupportResident Information